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Audience Services Manager | Abrons Arts Center (New York, NY)

Full time
Division/Department: Visual & Performing Art / Abrons Arts Center
Work schedule: 35 hours per week

Organization overview:

Since 1893, Henry Street has delivered the most effective, compassionate and comprehensive services possible to residents of the Lower East Side.  As a multifaceted not-for-profit, Henry Street provides innovative social services, arts programs and healthcare services from 17 locations throughout the Lower East Side.  Building upon its legacy for innovation and effective programming, Henry Street has grown to offer more than 50 different programs, currently making it one of the most comprehensive settlement house in New York City, as well as one of the City’s largest social service agencies.  Henry Street is governed by a 45-member Board of Directors and is supported by government grants and contracts, as well as foundation, corporate and individual support.

Abrons Arts Center is the interdisciplinary arts center of Henry Street Settlement. The Abrons supports the presentation of innovative artistic practices on the Lower East Side; cultivates artists in all stages of their creative development through educational programs, commissions, and residencies; and serves as an intersection of cultural engagement for local, national, and international audiences and arts-workers.

The Audience Services Manager oversees the daily operations of the ticketing department to ensure a streamlined and organized box office functionality for Front of House Staff, artists, and visitors of Abrons Arts Center. Working in partnership with the Front of House, Programming, Marketing and Production teams, the Audience Services Manager will be responsible for developing and managing ticketing operations, which includes expertise in and consideration for how technology and digital media can be used to optimize the ticketing experience. The ideal candidate has advanced proficiency on OvationTix or a comparable digital ticketing platform; managerial experience with box office; and commitment to supporting a positive visitor experience. In addition to strong exhibiting project management, leadership and collaboration skills, the ideal candidate demonstrates a commitment Abrons’ mission of political and cultural equity. 



  • Minimum of 2 years of box office experience in a managerial role
  • Advanced proficiency in OvationTix or comparable digital ticketing platform
  • Expertise in strategizing and implementing promotional codes, papering, and discount ticket offers
  • Warm, friendly demeanor and ability to stay composed under pressure
  • Commitment to co-creating a hospitable and positive visitor experience for and with artists and patrons
  • High attention to detail and proficiency with accounting
  • Independent worker who is also able to closely collaborate with small team
  • Computer skills including proficiency in Microsoft Office and Google Suite
  • Availability to manage box office on evenings and weekends: Wednesday-Saturday


Front of House


  • Acts as chief administrator for OvationTix system, which includes season build-outs, packages, promo codes, papering, discounting
  • Manges Box Office sales and transactions during season presentations
  • Responsible for collating and reporting ticketing analytics for Programming, Marketing, and Development Teams
  • Manages financial accounting duties for Box Office sales, including wrap reports, payouts, credit card reconciliations and cash management
  • Leads Group Sales strategy and pricing
  • Strategizes new ways to use technology to streamline and optimize ticketing and visitor experience
  • Tracks and inputs complimentary ticket requests for press, industry, and artists
  • Monitors ticket sales and collates weekly reports for Programming team and proactively anticipates sales strategies in real time 
  • Manages requests from visitors via phone, email, and in person
  • Troubleshoots visitor questions and OvationTix interface glitches as they arise
  • Act as chief liaison and manager of OvationTix account management
  • Confident and skilled in establishing work priorities, coordinating multiple projects simultaneously, and meeting deadlines
  • Ability to divide workday between administrative tasks (½ day) and being present as lead point of service/box office sale during season presentations
  • Works with artists, Directors, and Marketing Manager to ensure accuracy of ticketing information on Ovation and Abrons website
  • Gathers and analyzes ticketing data for applications, final reports, and other institutional needs as requested
  • Creates pre and post show emails for live productions
To Apply: E-mail resume to Please indicate “Audience Services Manager” in the subject line AND the website the position was found.

Due to the high volume of applicants, only qualified candidates will be contacted.

Henry Street Settlement offers excellent benefits and is an Equal Opportunity Employer/Program.