Residency Coordinator

MASS MoCA is seeking a full-time dynamic Residency Coordinator to join the Studios at MASS MoCA team. Begun in 2015, the Studios at MASS MoCA welcomes approximately 150 artists per year for stays of typically 2-4 weeks. Over 800 artists have been in residence in the Studios, traveling from around the U.S. and 25 countries. 

The Residency Coordinator works closely with other members of the team to support all operations of the Studios at MASS MoCA residency program, assuring that all current and future artists in residence at the Studios at MASS MoCA are well taken care of and have their needs met to the best of MASS MoCA’s abilities. 

Areas of activity include, but are not limited to: 

• Application Process: Create residency application forms on Submittable, and help support the application review and selection process with the Studios Director, Residency Manager, and independent reviewers. 
• Scheduling & Payments: Support scheduling of incoming artists-in-residence, including data entry into Airtable, sending out award letters, processing paperwork and checks as they come in, and creating and monitoring Square invoices for credit card payments. 
• Facilities: Working with the Studios Manager, keep the studios, supply closet, sinks, office, kitchenette and communal areas clean and organized. Schedule cleanings at the Studios with the maintenance crew. Keep an inventory of all tools and supplies that belong to the Studios and office. Keep studio wall paint, spackle and painting tools well stocked and available for artists. Order new tools and office supplies when necessary. 
• Turnover: In coordination with other members of the team, participate in turnover related duties including becoming familiar with incoming groups in order to assign studios and apartments that will best suit the needs of incoming artists, and getting apartments, studios, keys and supporting materials ready for the next artists to arrive. 
• Meals & Events: Along with other members of the team, help organize welcome dinners, lunch-time slide-shares, outings to cultural organizations, hikes, Open Studios, etc. Will be expected to attend most Studios-related events (including  some evening events).  
• Email & Text Messaging Correspondence: Act as a key correspondent for Studios-related questions and inquiries, including on-call support for artists-in residence who have questions and challenges during their residency. (Time is budgeted for communications that must sometimes occur outside of in-the-office hours, and this responsibility is shared with the Residency Manager.)

Key Attributes: 

• Highly personable & welcoming; able to foster a sense of positive energy, enjoyment and mutual support among the visiting artists; mature, with good judgment and a sense of humor in order to maintain a kind, caring and safe residency environment. 
• Effective prioritizer with time management skills; able to balance short term and long term tasks. 
• Knowledge of the needs and perspectives of practicing artists. 
• Deep understanding of and commitment to Anti-Racism and DEAI work, especially in the context of hospitality. 
• Problem-solver, with a gentle way of helping manage issues that artists face  while in residence. 

Requirements

• Bachelor’s degree preferred or equivalent experience in education, art administration, art history, or the performing arts. 
• 2+ years experience providing artist support programming and/or studio residency management and support 
• Strong written and verbal communication skills 
• Ability to work independently, as well as collaboratively in a team environment 
• Detail oriented and exceptional organizational skills 
• Experience working with Customer Relationship Management (CRM) / database systems preferred (Airtable is the system in use by the Studios) 
• Must be proficient with Microsoft Word, Excel, and Google docs 

Work Conditions 

• Must be able to use a computer and be comfortable with technology 
• Some duties of this position require climbing multiple flights of stairs and being able to work outside when artists are being oriented 
• Some lifting and carrying is required when helping turn over apartments and studios for the next cohort to arrive 
• Flexibility to work both in the Studios and from home, as needed, to help meet the needs of artists at non-traditional hours 
• Position may require, from time to time, extended hours, work on weekends, holidays and for festivals and events
• MASS MoCA strongly encourages employees to be up to date with their COVID-19 vaccinations 
• Must be able to wear PPE as needed 

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110. Non-exempt, represented position. Minimum starting rate of $20.00/hour